[Editor's Note: Relax, this ain't another ode to black women's booties, nor does it have anything to do with that infamous Nelly video.]
I was in New York City on bidness yesterday, and as with any trip to a modern metropolis, this means needing spare money on hand for tips. Growing up, my folks never really took us to places to eat where tipping was necessary. With 3 boys, it's no wonder we usually ate out at places where you ordered your food standing up, not sitting down. I didn't learn about tipping until I was well into the professional world and summarily got myself embarrassed by colleagues when the check came. I quickly gained a reputation as a lousy tipper, which sorta peeved me because I didn't know better, but I was raised better. Now, I usually tip 20% or so for most meals, assuming the service was up to par. Folks waiting tables only make $3/hr, so don't be a tightwad. Pay the folks.
Anyways, today's edition of What Would You Do? focuses on a handful of gratuity-related situations I encountered today alone in the Big Apple.
#1 Unnamed Hispanic Shoeshiner - After getting off the Acela in Penn Station, I decide to cop a shoeshine before I hit my destination. My black Kenneth Cole slip-ons have seen better days, and while my Pops taught me a lot of stuff growing up, keeping shoes spiffy is a lesson I regrettably slept through. I'll willingly admit my shoes sometimes look turned the eff' over, when reality is they just need a little refreshing. So, I find a storefront spot just below the escalator to MSG and have a seat. The shoeshine cat clearly doesn't speak a word of English, so I dig deep in my Hood Spanlish' translation guide and mutter a warbly "cuanto es?". "Quatro." He replies. I nod my head and dude goes to work. {pause}
5 minutes later, the shoes don't just look good, they look freakin' awesome, prolly even better than the day I bought them. I mean seriously, the shoes look so good I half wanna take a camera phone pic and send it to my wife who seems to clown me everytime I slide them on. I mean, seriously, it's a great job.
So, how much money should I tip Unnamed Hispanic Shoeshiner for his services?
#2 Extra-Friendly Moroccan Obama-Supporting Cabdriver - After I get off the W train, I catch a gypsy cab in Queens. As is customary, these cats don't have meters, nor do they usually have set fees for typical destinations. You can, and should negotiate what you're willing to pay before the ride begins.
Most New York cabbies aren't gonna win a Mr. Congeniality award anytime soon. In the past I've had cabbies who damn near assaulted me verbally for merely asking them to acknowledge that they heard me when I told them my desired destination. Things have gotten a lot better of late, now the cabs in Midtown even have interactive video screens in the rear with a pretty cool internet news feature. But that doesn't make the cabbies any nicer. This is fine, I'm from the South and I like a good convo as much as anyone else, but I can do without just as easily.
Anyways, I hop in the Towncar, and the driver happens to be a brother with a thick foreign accent. I tell him my destination and he says "$12... $15... $35... whatever you want to pay, my brother!."
"$12!" I reply sternly, letting dude know I'm not playin' no shell games with the fare.
"Cool my brother. Let's go!"
Dude proceeds to drive me to my destination with the utmost care, talks politricks ("Obama. He is the man!") and business ("The Big Three, they would get nothing in my homeland."), tells me about his native Morocco, and is generally the best part of my very difficult day. If I didn't know any better, I'd swear I was in NC riding a Riderside Cab.
When we arrive at LaGuardia, the guy doesn't even try to swindle me, although I was more than prepared to go to war if necessary.
"$12 my brother!"
I'll admit, I was so impressed with the cabbie that I wanted to give him a tip. The question is, how much?
#3 Helpful Ethiopian Avis Woman - At last, I make it to my final destination of the day, and at the airport the Avis guys have my car ready when I arrive. Unfortunately, they gave me the biggest piece of automotive crap on the road today, the vaunted Pontiac SunFire. Ya'll know how I hate Pontiacs. My days been bad enough, and I wouldn't usually make a fuss of this sorta thing, but after a shaky flight and having awoken at 5am, my patience is thin.
It head to the rental office and not-so-nicely ask for an upgrade since the SunFire is on my Avis profile as I car I should never be assigned. If this sounds a bit trivial and a little picky/b*tchmade to ya'll, try spending a majority of your working days in a rental car and tell me if you don't develop a bit of a nagging preference.
Anyways, although I'm hardly nice, the Ethiopian sista behind the counter understands my agitation and immediately swaps my Pontiac Matchbox® car for a cool GMC Envoy.
Man, do I love Africans! But how much should I tip the sista for hooking me up?
Question: How big a tip should the Unnamed Hispanic Shoeshiner get in addition to his $4 service? How much should the Extra-Friendly Moroccan Obama-Supporting Cabdriver get in addition to his $12 fare? Should I slide the Helpful Ethiopian Avis Woman for hooking me up with a real car? Does how well you tip those who serve you say something about your respect for others? Have you even gotten notably bad service and been conflicted about tipping?
Tuesday, November 25, 2008
What Would You Do? : Tip Drill
Tags Popped: Get Money, What Would You Do?
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17 AverageComments™:
AB,
Most wallets come with those "tipping charts." I usually follow mine to the hilt normally when I eat in. But I ALWAYS tip if I can.
Story 1) The guy went above and beyond. He charged you $4. I'd give him $10 or $20, smile and wish him well. My Dad would say, "If you can, bless the man."
Story 2) You set the tone with the pricing. He wasn't a bully about the cash. I'd say give him $15. Roll on.
Story 3) You did mention your irritation. They did fix the problem. Call the young girl aside and let her know that you didn't mean to snap at her like that...it's been a rough day. I'm sure she's seen her share of that.
Give her a $5, wink at her and say "Lunch (Subway) is on me."
Smile and keep on pushin'.
In the end, the money will come back to you in other ways. You'll feel good about it. Sometimes it's good to be a Clark Kent.
EG
Hey AB,
Newbie here.....love your blog!
1 - A $10 should do the Brother good.
2- $15 is decent, $20 if you want to really show your appreciation.
3- hmmm....tipping for good customer service at a non-dining establishment? dunno about that....isn't that the expectation? I would express to the Sister how much I appreciate her help and put in a call to the manager or '1-800' number and give her a shout out.
@EG and Almond
10 dollars!@! IS you out yo' damned mind? The damned shoe shine didn't but fo' dollars. Since the minimum tip is 1 dollar, AB you should have given him a 5 dollar bill, said thank you, and Feliz Navidad!
Cabbie gets 3 bucks. You give him 15 bucks and bounce. You gotta family to feed. Three bucks is a reasonable tip. Plus you are traveling on business so they allow %15 gratuity.
At the avis counter. Absolutely no tip for that.
for the spanish speaking brother $10..
for the cabbie. I would have given him a $20 and told him to keep the change... (even though the cab ride was a steal)
for Avis rent a car.... are you supposed to tip them? if you are, a $5 tip would have been good.
yeah im agreeance with everyone above me.
1. he would have gotten a solid 10 from me. never no 20, ima student and i dont even give my barber down here in atlanta a full 20.
2. the cabbie, depending on how my cash looked would have easily had gotten 15 outta me. thats simple bust out a 10 and a 5.
3. avis girl, no tip. she gets an hourly wage.
i was always taught to tip and i HATE going out to places when my friends start threatening the no tip deal. seeing as how ive never had such abysmal service ive always left the customary 15% and depending if it was a good day ill leave more. and often when me and my crew his somewhere cheap like applebees or ihop and i dont eat ill order one drink and tip would be like $1.25 or less ill either leave a whole 5 or a whole 10...if the service was good, otherwise it would be the 15%.
@EG
you sound like an old uncle busting out the lil tip card that comes with ur wallet
#1: I gotta hit the $10 for the best shoeshine evar. It's one of those situations where they could do a shit job and you'd still owe them the $4.
For the cabbie, $3 for $15 total... nice ride, no hassle, so do the right thing.
For the rental? Nada. They fixed their own screwup after trying to foist a PoS Pontiac off on you? Oh hell no. A smile and a hearty thank you is as far as I'd go, unless she traded you up to a Porche.
AveBro,
Well I don't think I would ever get my shoes shinned, nor do I think I would take a gypsy cab, so I don't know about those.
The last one though is interesting. Firstly, I'll disclose that I have a certain fondness for Ethiopian women.
The problem though is that I have never heard of anyone tipping a car rental agent. I've rented lots of cars and the thought to tip them never entered my head. Wouldn't that be like tipping an airline rep?
I think the best tip for the Ethiopian woman would be a nice email to her rental company telling them how helpful she was. That I'm sure would be better than a tip.
I think that the key is "service rendered". If a good job was done, then a good tip should be given.
Although I am a big tipper when I receive good service, I detest the idea of being "guilted" into tipping. My prime example is a waitress or waiter, whom folks always say "Tips are how they make their living. They depend on your tips." I say that they knew what their base salary was before they took the job and just because they are in that field doesn't mean that a tip should be automatic.
Consider a hard-working person at MacDonalds, Pizza Hut, or others. Not the teens who couldn't care less about customer service, but, the hard-working, strugglers. They're making minimum wage at best, but, do you tip them? I think not. I never made minimum wage, but, I strove to give the best service that I could, and I never expected to be tipped. I figure that when I am served in a restaurant, that is all that has taken place - someone has done their job. That, in itself, deserves no tip. When I receive excellent service, then, I am right on board with the big tip. I just have a problem tipping someone for just doing their job that they are already being paid to do.
As for your cases, I would have tipped them all - handsomely ( about $3 for shine, $6 for the taxi, and probably about $10 for the car - I don't believe in some standard rate) They all seemed to have done a commendable job. Peace.
I intentionally posted my comment before reading the others, and hindsight says that I think that the best for the Ethiopian would have been a big up to the manager in the form of a letter. Also looking back, the others are right - I would never have tipped that type of public servant. I guess I didn't think about that one through long enough.
P.S.-
Please don't click on my name in the first comment, as it goes to some other url. WTH?
Your questions are two fold because it ain't your money if you're on business. Nevertheless, he we go
Shoe Shine guy: Give him $6 or $7 total and roll. You can't find a $4 shoe shine anywhere. I normally take mine to Nordstrom and get them shined, about $5 a pair.
Cabbie: At least drop him a $20 for his service. Service is important and if he got you there and you weren't holding on for dear life,....hit him up.
Avis Woman: Nothing. That may sound bad, but if you're really appreciative call back and ask to speak to her manager and tell them what a wonderful person she was/is and how she helped make your day or something. Or, when you return the car you can drop her $5.
I believe in tipping for service (even at the club, hahahaha). But if it's a place you frequent, tip for good service and call out those that don't. The wife and I were visiting Vegas and went out to dinner with her Great Aunt & Uncle. They took us to a restaurant that they frequent and he wouldn't let me pay for dinner so I told him that I'd get the tip. The guy that we had waiting on us HUSTLED the ENTIRE night. I mean not a crumb on the table (and it wasn't even one of those white table cloth joints), no empty drinks, service with a smile, great recommendations, etc. I tipped the guy a $20 because he busted his butt. The next time they went to the restaurant that guy made sure that they sat at one of his tables. They love the place and the service the guy provides.
I agree with the above comments. The Avis lady doesn't get a tip. Not trying to be mean, but she would refuse it anyway as a lot of those places do not let their employees take tips. As all the other commenters said, a call to the boss/supervisor, even if she's right there, hell especially if she's right there, is good.
An enthusiastic $10 for the shoe shine guy.
If the cabbie was really the best part of your day, give him a $20.
I wouldn't tip the Avis lady at all. I've never tipped someone behind a counter (airline, rental car, etc.).
To answer another question, I have and do stiff waiters sometimes. A tip for standard service, but if it's bad, I won't leave a damned thing.
If i wanted to get up and get silverware myself, I'd be eating at home.
@spool32
That's what I'm talking about!
(unrelated to topic) tell me why my mom and I went to KFC, 17 minutes on the chicken. We went elsewhere. I coulda fried the chicken myself in 17 minutes!
*cue my favorite movie scene EVAR!*
(chicken frying in pan)
Hoke: "You fixin' to ruin it."
Daisy: "What you talkin' about?"
Hoke: "You got the chicken too close together, there...and the fire WAY too high!"
Daisy: "Mind your business!"
Hoke: "Well.....it's your chicken!"
--Driving Miss Daisy, 1989
EG
$10 for the shine
$20 for the ride
A nice email to the counter girl's supervisor!!
Okay, here's what I did.
Unnamed Hispanic Shoeshiner - I planned on giving him a full $10 ($6 tip), but I only had a 5 on me. I handed him the money and just as I was about to tell him I'd be back with more (I know, it's tacky, but still), he sneered "Wow, One Dollar!". Mind you, the guy hadn't spoken a lick of English to that point, but he knew how to insult me just fine.
Needless to say, he didn't get the additional $5.
Extra-Friendly Moroccan Obama-Supporting Cabdriver - $20. I would have given him more if I had it. Which leads me to....
Helpful Ethiopian Avis Woman - I had nothing left to give her, so I just said thanks. I will probably call the place tomorrow and tell her manager about the job she did.
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